Refund & Return Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Runes Reins, every product is handcrafted with care by skilled artisans. We want you to shop with confidence, and if something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging.
- Be free from damage caused after delivery.
- Be accompanied by proof of purchase or your order number.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Made-to-order handcrafted items
- Gift cards
- Digital products
- Clearance or final sale items
- Items damaged due to misuse, improper installation, or normal wear and tear
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong product
Contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and provide a suitable solution as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our customer support team through our website.
Exchanges
We only replace products that are:
- Damaged during shipping
- Defective
- Incorrectly shipped
If you require an exchange, please contact us before returning the item.
Return Shipping
Unless the return is due to our mistake, customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service, especially for high-value items, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has entered production or has been dispatched, it cannot be cancelled.
Handcrafted Products
Every Runes Reins product is individually handcrafted from natural materials such as wood, leather, and metal.
Because of this, slight variations in:
- Wood grain
- Natural texture
- Color tone
- Hand-finished details
are part of the product’s unique character and are not considered manufacturing defects.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Runes Reins is not responsible for delays, additional shipping costs, or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our website:
Website: https://runesreins.com
Customer Satisfaction
At Runes Reins, we take pride in creating handcrafted Viking shields, wooden wall art, leather goods, and artisan décor that reflect exceptional craftsmanship and timeless design. If your experience does not meet your expectations, our team will work with you to find a fair and satisfactory solution. Your trust means everything to us.